Helping Heuristics


Heuristics are structures that signal important elements to consider when entering a new situation. They are a tool to simultaneously develop deeper insight and help to respond with a quick decision-making attitude. This method is based on short exchanges that reveal effective heuristics.

Use this method to:

  • Avoid common traps when giving and asking for help.
  • Change unwanted giving help patterns that include: premature solutions, unneeded advice; adding pressure to force use of advice; moving to next steps too quickly; trying too hard not to over-help.
  • Change unwanted asking for help patterns that include: mistrusting, not sharing the real problem; accepting help without ownership; looking for validation, not help; resenting not getting enough.
  • Improve inter-professional coordination in any professional group.
  • Expand options when frustration takes over while in the process of helping another work team member.


  • Duration: 30 min - 1 hour
  • Difficulty Level: Complex
  • Group Size: < 50
  • Level of interaction: High
  • Multilanguage fit: no
  • Preparation Time: Medium
  • Purpose: Knowledge construction
  • Type of Online Events: Workshop,Webinar

Full instructions

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